Bula Masarig Engineered Bamboo
Return and Refund Policy
We want you to love your purchase! If you are not completely satisfied, let us know and we will work with you to make it right. Please note: due to the handmade nature of the products, there may be slight variations and imperfections in some items. We believe this is one of the beautiful things about owning a handmade item.
We therefore recommend you to read our Return and Refund Policy prior to you making a purchase, so you are familiar with our policy on refunds, returns and your rights under the Law. We also recommend you immediately inspect any goods that we deliver to you. To ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you. If you have any questions about this policy, please contact us
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 7 days of your purchase.
1. Please email firstname.lastname@example.org to request a refund and we will assign you a tracking #.
2. Mail your returned item to: Bula Masarig, former Jarvis bldg., Pawili, Bula, Camarines Sur
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Items can not be returned if they are opened.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.